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The COVID-19 pandemic turned the world on its head and brought unprecedented impact on global industries.

The tenacity and speed at which the retail industry adapted to job loses, stores closures, supply-chain volatility and changes to consumer behaviour, shines a spotlight on its bright and resilient future.

Retail must seize the moment to overcome adversity and reach its full growth potential. With a new landscape come new rules and new possibilities.

Retail Summit Online 2021 "Retail's New and Resilient Future" got to the heart of the new rules of the landscape and the opportunities that lay ahead.

Curated through 80+ interviews with retailers from across the world, the Retail Summit Online programme in March enabled business leaders seize the moment and drive forward a truly new retail experience.

Those who joined online in March built their own itinerary and enjoyed new formats including:


TED-style Talks

Immerse yourself in a brand’s journey, and understand their DNA in these short, sharp, 15-minute presentations.

Panel Discussions

Explore different perspectives on key issues through in-depth discussions between two expert voices.

Keynote Addresses

Be inspired and learn from those shaping the retail world in our keynote speeches from top industry leaders.

Discussed in detail throughout the whole agenda, take a look at the fundamental themes that resonated across the world…

  • Blurred Lines: Merging the Online and Offline Worlds  
  • Collaboration vs Competition: Creating an Ecosystem of Innovation for the New Age 
  • Sustainability: Moving Beyond the Buzzword  
  • Retail’s Rapid Digitalisation 
  • What Does the Future Hold for the Physical Store? 
  • Planning for Disruption: Building Agile and Resilient Supply Chains 

Download the full agenda here to discover more topics that were covered at first edition of Retail Summit Online in March 2021.

Visit the speaker page to find out more about the incredible line-up that shared their insights.