This Privacy & Cookies Policy ("Policy") dated August 2018 replaces our previous policies. Please take the time to review before you continue to use our products and services.
World Retail Insight is an international confex company with events in Dubai, headquartered in the UK since 2017.
For the purpose of applicable data protection laws, the data controller is World Retail Insight headquartered in Lexden, 10 Portley Wood Road, Whyteleafe, CR30BP.
Information we may hold about you
This policy covers all personal information collected and used by World Retail Insight. In this policy "personal information" means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This may include your name, date of birth, sex, postal address, email address, computer IP address, phone number, credit card number, login information and technical information from the devices you use to receive our services.
Collection of personal information
We may collect information about you from different sources detailed below.
Information you give us:
When you access and browse our website (including when you register for an event or fill in forms on our websites) and when you correspond with us by phone or email or other electronic means, you may give us information about yourself. The information you give us may include your name, payment processing information, postal address, email address, landline and/or mobile telephone number, delivery details, dietary and access requirements and information about your employment (including your job title, responsibilities and employer’s details) as well as other personal information.
Information we collect about you:
- technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platform; and
- information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our website, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call us.
Information we receive and collect from other sources:
We work closely with third parties such as payment processors and app providers and may receive information about you from them. We may also collect information about you from publicly available sources, including publicly available content on social media.
Our use of your personal information
Transfers of personal information
We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage Service Providers to provide market research, marketing (including competitions), advertising, communications, event management (including logistics, health and safety and audio-visual services), meetings and bookings (including accommodation), training, IT, hosting and other infrastructure, subscription and discount management, payment processing, and data cleansing and processing services. In the course of providing such services, these Service Providers may have access to your personal information. These third parties are contractually bound only to use personal information to perform the services that we hire them to provide. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal data secure.
We may also disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- if any member of World Retail Insight or substantially all of its assets be acquired by a third party, in which case personal data about its customers will be one of the transferred assets; and
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce our terms and conditions or other agreements, or to protect the rights, property or safety of World Retail Insight.
If you use one of our Website, or choose to allow your badge to be scanned at an event, we may pass the information you provide to third parties. Generally this will be via a process whereby you, as the user, visit or interact with the third party e.g. visit a stand at an online exhibition, have your badge scanned or click on an asset branded and provided by a third party. In some instances, for example, a product listing site, you may reach out directly to a supplier or exhibitor who may contact you in return.
If you are a registered attendee at The Retail Summit, you accept that your name will be visible to other attendees on the event app and these attendees will be able to contact you via the app.
We will let you know at the time of collection if a product is sponsored. If you wish to change your contact preferences with an individual exhibitor/sponsor, please follow their own unsubscribe request details. Unsubscribing with one of our products will stop that product from contacting you in the future, but not the individual third parties whom you have interacted with independently.
Where we store your data
Security of personal information
We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications.
Certain areas of our website may be password protected. Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone.
Payments made via our website is processed in a secure environment using software provided by third party providers.
Third party websites and apps
You have the following rights with respect to the personal information that we hold about you:
Your right to access the information we hold about you
You have the right to ask us whether or not we process your personal data and to request information on the purposes of data processing as well as confirmation on whether we use your personal information for these purposes only.
You can request access to the information we hold about you by contacting us using the contact details set out below. We will endeavour to make our file of your information available to you within 1 month, although occasionally we may not be able to give you access to the personal information we hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else's privacy or if giving you access poses a serious threat to someone's life, health or safety).
Your right to have your information corrected or deleted
If you have an account with us, you have the right to have your information corrected or deleted. Please send your request to firstname.lastname@example.org and we will action it as soon as possible.
Your right to object to us processing your data
You have the right to ask us to stop processing your data, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue in the course of our business), including the profiling we undertake to send you personalised offers, product recommendations and similar content. You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems.
You also have the right to ask us to stop processing your data for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. We will in any case only send you marketing communications if you have previously agreed to this, but if you change your mind you can easily unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications.
Please note that, if you have consented to receive offers from our partners, our partners are responsible for taking account of your rights, including your right to opt-out of receiving offers from them. You may, however, at any time opt-out of receiving offers from third parties by logging in to your user account and changing the settings. If you had previously opted in, your personal data will cease
to be transmitted to our partners from the time your request is processed.
Your right to have your data transmitted to another organisation
Where we hold personal information about you with your consent or for the performance of a contract with you, you also have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that data to another organisation.
Making a complaint
You have the right to lodge a complaint with the data protection authorities if you believe that we have not complied with applicable data protection laws. You also have a right to claim damages if processing of your personal information violates applicable data protection law.
The Marketing Manager,
World Retail Insight,
10 Portley Wood Road,