Following months of in-depth research, we are delighted to share a selection of the sessions that will be gracing the main stage at The Retail Summit 2023.

This snapshot of the agenda explores a diverse range of issues from sustainability, to customer centricity through to customer loyalty in today’s digital first retail landscape.

Keep an eye out for the complete program at the end of October. We hope you are as excited as we are about what we have in store for you.



The 2023 Global Economic Outlook

The global economic outlook for the next 12 months makes for sobering reading.

The ongoing fallout from the Russia-Ukraine conflict, rising inflation rates and falling consumer confidence have all contributed to dampening global growth forecasts. Meanwhile, China’s strict zero-COVID policy continues to play havoc with global supply chains across many industrial sectors.

This session will examine the global economic landscape and future projections, placing specific emphasis on what this means for retail across the world. We will be taking a deep dive into:

  • Regional economic performance since Q1 2022
  • Actions central banks and governments are taking to help the economy
  • The potential long-term impact of this confluence of headwinds
  • Reasons for optimism

Panel Session

Sustainability: Because We Only Have One Planet 

Sustainability is here to stay. McKinsey recently reported that global sustainability investment has topped the $30 trillion mark. And that 70% of consumers would pay a 5% premium for a green product or service if it performed as well as a non-green alternative. 

Now that customers are voting with their wallets, investing in sustainability is a non-negotiable necessity for brands. By taking part in this panel session, you will learn: 

  •  The benefits and opportunities associated with embedding sustainability into each element of the value chain 
  •  How to manage the trade-offs involved in implementing sustainable practices and profitability 
  • The challenges that retailers are encountering as they embark on the journey to eliminate single-use plastics 
  •  Best practice in setting standards for environmental & employee welfare, transparency & traceability across the supply chain 


It’s Cool To Care – Building A Sustainable, Community-Driven Impact Brand 

Digitally native brands are slowly starting to learn some surprising lessons as their businesses scale. A major one is that selling as much product as possible by any means necessary does not guarantee sustainable, long-term success. 

But the most enterprising brands have found a new edge: their communities. 

In this session, Katrine Lee Larsen – Founder & CEO of Copenhagen Cartel - will share powerful insights into how the organisation has disrupted the swimwear and athleisure spaces since 2020 by: 

  • Cultivating an engaged, passionate community built by rolling out a series of environmentally positive activations such as a “clean up tour” which removed 2 tonnes of plastic from The North Sea. 
  • Moving into retail and using its flagship store as a hub for educating customers on the merits of environmentally conscious consumerism. 
  • Capturing the attention of the local and national mainstream media with impactful purpose marketing strategies. 

Panel Session

Cultural Credibility: The New Battleground For Retail Relevance

Against the backdrop of rapidly changing consumer behaviour and values, a new metric has emerged to determine which brands are winning the race to capture consumer attention: cultural credibility.

Shoppers expect the brands and retailers that they interact with to be forthright in their views on wide-ranging topics. From the environmental impact of their operations. To fair trade. Through to diversity and inclusion.

At the same time, factors like community and inspiration have completely changed the luxury customer journey.

Join this fascinating discussion, where our esteemed panel share insights into:

  • Their organisation’s role at the forefront of popular culture
  • The actionable implications that brands need to consider in the era of Luxury 3.0.
  • Balancing the trade-off between commercial imperatives and remaining authentic

Panel Session

What Women Want: Driving Gender Diversity In Retail

Women make up just 10% of top retail executives but influence up to 85% purchase decisions. So there is a clear disconnect between who leads retail organisations vs their core customer.

The consumer’s need to feel aligned with the ethos and culture of the brands they interact with is at an all-time high. Given the overwhelming body of evidence which demonstrates that companies with more diverse workforces perform better, getting the gender balance in your executive board right can be make or break for retailers.

Join this session to hear global perspectives on:

  • Implementing initiatives that can help to even up the gender balance across the whole organisation, including at executive level
  • Developing programmes to identify and retain the best female talent
  • Putting in place flexible working practices to retain top talent

Panel Session

Delivering Next Generation Loyalty and Personalisation At Scale

Pre-pandemic loyalty strategies no longer resonate with today’s consumer Delivering a highly personalised experience has been frequently highlighted as a pillar for inspiring customer loyalty in a digitally-led retail landscape. So how do brands develop loyalty strategies that drive the bottom line while creating meaningful, long-term relationships with the customer?

This discussion with a panel of esteemed retail leaders will take a deep dive into the hurdles they have had to overcome when revamping their loyalty programs. Join this session to learn about:

  • Leveraging data to deliver experiences that delight shoppers and drive customer loyalty
  • The investment decisions that pay the biggest dividends in light of increasingly rapid shifts in consumer behaviour and expectations
  • What the future of loyalty personalisation looks like in a digital, experience-centric world

Panel Session

Building A Truly Customer Centric Operating Model

Technological developments and shifts in consumer behaviour have provided a once in a generation opportunity to tear down organisational silos and embrace true customer centricity.

The numbers also paint a very clear picture. Retailers that develop robust omnichannel engagement programs enjoy significantly higher customer lifetime value, average order value and purchase frequency than their rivals. So developing these capabilities is essential in today’s digital first market.

The panel will take a deep dive into the latest thinking around:

  • Making the organisational & cultural adjustments that facilitate customer centricity.
  • Conducting a comprehensive cost/benefit analysis and building an effective ranking system for different customer experiences.
  • Embedding innovation into customer experience programs.

Inspiration Not Aggregation: Setting New Standards for Luxury E-commerce Platforms

A razor-sharp focus on its highest spending customers has enabled leading luxury e-commerce platform Mytheresa to deliver healthy year on year GMV growth during a period where many rivals have struggled.

Attend this intimate fireside chat where CEO Michael Kilger will share how betting big on customer lifetime value, experiential content and a curating collections to delight those customers led to Mytheresa’s outstanding recent results in a notoriously tough market.