Through innovative panel formats, the event agenda has been expertly designed to dissect the hot topics for today’s retail community. To bring you nuanced perspectives on every issue we examine, we bring together legacy retailers and disruptive brands on stage and give them both equal exposure during our sessions. The Retail Summit has been developed specifically for you to see behind the curtain and put your questions directly to our speaker faculty of over 80 global c-suite and senior retail executives.

Learn from experts from across the retail ecosystem – from grocery to beauty and apparel to consumer goods – as well as take away inspirational lessons from leaders from parallel industries such as hospitality, gaming and entertainment that you can implement in order to provide a more memorable, exciting and emotional experience for customers.

With 29 sessions of cutting-edge content and over 12 hours of dedicated interactivity all in one place, formulated to address the most pressing challenges facing retailers today, The Retail Summit is the ideal location to benchmark against your peers and hear leading opinions on the future of retail.  

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09:15
  1. Main Stage
    30 mins
    In the current climate, relentless markdowns and expensive ad campaigns only serve to give you a head start in the race to the bottom. Today, the consumer’s interest, loyalty and share of wallet is ha ...
10:10
  1. Main Stage
    30 mins
    The consumer is more discerning than ever. If they are not engaged and entertained, you have no connection; you will lose their attention and their business. Our panellists will share road-tested pers ...
10:45
  1. 30 mins
11:15
  1. Stream 1
    40 mins
    A surge in new technology developments has fundamentally changed the retail landscape: VR, AR AI, robotics, IoT, voice – the list is endless. This is a watershed moment. To thrive, retailers need to d ...
  2. Stream 2
    40 mins
    In his 2017 letter to Alibaba shareholders, Jack Ma championed: “the integration of online, offline, data and logistics across a single value chain”. The buzz around “New Retail” hasn’t stopped since ...
12:00
  1. Stream 1
    40 mins
    Let’s dispel a couple of myths about millennials straight away. Contrary to popular belief: They prefer shopping in-store to online. When treated as valuable customers, they can be incredibly loyal (S ...
  2. Stream 2
    40 mins
    According to eMarketer, global e-commerce sales are forecast to hit $4.5 trillion in 2021.So building a frictionless online experience is critical. Attend this session and learn how to integrate techn ...
12:40
  1. 90 mins
14:10
  1. Stream 1
    40 mins
    Every retailer has a long-term vision and sets itself some big, audacious goals. But to bring those plans to fruition, you need to get the fundamentals right. Our panellists will share their practical ...
  2. Stream 2
    40 mins
    Memorable experiences and 1st class service delivery is mandatory in today’s hyper-competitive retail market. In response, retailers are increasingly drawing inspiration from parallel sectors. Our pan ...
14:55
  1. Stream 1
    40 mins
    eCommerce has transformed the way that retail works and grown exponentially over recent years, and with the innovative use of big data, personalisation and new fulfilment options, marketplaces dominat ...
  2. Stream 2
    40 mins
    Window shopping is allegedly dead. Online is now the channel of choice for consumer product research and purchases. Forward thinking retailers are turning this into an opportunity. By designing stores ...
15:35
  1. 30 mins
16:05
  1. Main Stage
    30 mins
    The need for retailers to combat their effect on the environment through more socially-conscious manufacturing processes, improving unsustainable supply chains and reducing single-use plastics is grow ...
16:35
  1. Main Stage
    20 mins
    Jo Malone is a British perfumer and is founder of Jo Loves. Her fantastic scents have made their way into homes around the world, but Jo’s personal and professional life has had many highs – and lows ...
17:15
  1. Main Stage
    5 mins
18:00
  1. 150 mins
18:30
  1. 45 mins
09:00
  1. Main Stage
    5 mins
09:55
  1. Main Stage
    30 mins
    To remain relevant, retailers must curate a unique, frictionless shopping experience – it’s non-negotiable. So it’s essential to take inspiration from sectors where world class hospitality and custome ...
10:30
  1. 40 mins
11:10
  1. Stream 1
    40 mins
    Digital disruption has driven a profound shift in operating models. To remain relevant, retailers must make innovation a core pill of their culture. You will leave this session with new insights into: ...
  2. Stream 2
    40 mins
    In their efforts to succeed, retailers must be ready to constantly evolve to keep up with changing customer expectations and behaviours. This means innovating to develop outstanding new products, enga ...
11:55
  1. Stream 1
    40 mins
    Retailers in Middle East are being roiled by disruptive change. They are at risk from both new competitors and established players that have learned to innovate, and release trapped value in their ind ...
  2. Stream 2
    40 mins
    Reaching and engaging customer's is harder than ever. Today's retailer needs to establish trust, relate to its target audience and build a community. Content is central to achieving these objectives. ...
12:35
  1. Main Stage
    80 mins
14:00
  1. Stream 1
    40 mins
    Many consumers still prefer visiting stores to shopping online.To feel, touch and see the product. What has changed is the expectation around the in-store experience. It must be differentiated. Immers ...
  2. Stream 2
    40 mins
    With changing customer behaviours and expectations driving the need for a more frictionless and convenient shopping experience, developing a supply chain that is ready for the future is vital to retai ...
14:45
  1. Stream 1
    40 mins
    Saudi Arabia has implemented a series of bold and sweeping reforms. The aim: fostering gender integration, promoting mixed entertainment, boosting foreign investment and increasing SME contributions t ...
  2. Stream 2
    40 mins
    Pockets of 1st movers are making significant investments in leveraging masses of customer data and deploying the latest technology to deliver a personalised, frictionless and truly immersive shopping ...
15:30
  1. 30 mins
16:20
  1. Stream 1
    30 mins
    A recent Women In Retail report states that 60% of retail industry employees are female, while women make or influence 85% of purchases. Yet only 10% of executive board members are female. This begs t ...

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