Through innovative panel formats, the event agenda has been expertly designed to dissect the hot topics for today’s retail community. To bring you nuanced perspectives on every issue we examine, we bring together legacy retailers and disruptive brands on stage and give them both equal exposure during our sessions. The Retail Summit has been developed specifically for you to see behind the curtain and put your questions directly to our speaker faculty of over 80 global c-suite and senior retail executives.

Learn from experts from across the retail ecosystem – from grocery to beauty and apparel to consumer goods – as well as take away inspirational lessons from leaders from parallel industries such as hospitality, gaming and entertainment that you can implement in order to provide a more memorable, exciting and emotional experience for customers.

With 35 sessions of cutting-edge content and over 12 hours of dedicated interactivity all in one place, formulated to address the most pressing challenges facing retailers today, The Retail Summit is the ideal location to benchmark against your peers and hear leading opinions on the future of retail.  

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09:00
  1. Main Stage
    10 mins
09:10
  1. Main Stage
    5 mins
09:15
  1. Main Stage
    5 mins
09:20
  1. Main Stage
    20 mins
09:45
  1. Main Stage
    30 mins
    The consumer is more discerning than ever. If they are not engaged and entertained, you have no connection; you will lose their attention and their business. Our panellists will share road-tested pers ...
10:20
  1. Main Stage
    30 mins
    In the current climate, relentless markdowns and expensive ad campaigns only serve to give you a head start in the race to the bottom. Today, the consumer’s interest, loyalty and share of wallet is ha ...
10:55
  1. 40 mins
11:35
  1. Stream A
    40 mins
    In his 2017 letter to Alibaba shareholders, Jack Ma championed: “the integration of online, offline, data and logistics across a single value chain”. The buzz around “New Retail” hasn’t stopped since ...
  2. Stream B
    40 mins
    Let’s dispel a couple of myths about millennials straight away. Contrary to popular belief: They prefer shopping in-store to online. When treated as valuable customers, they can be incredibly loyal (S ...
  3. Stream C
    40 mins
    A surge in new technology developments has fundamentally changed the retail landscape: VR, AR AI, robotics, IoT, voice – the list is endless. This is a watershed moment. To thrive, retailers need to d ...
12:20
  1. Stream A
    40 mins
    According to eMarketer, global e-commerce sales are forecast to hit $4.5 trillion in 2021.So building a frictionless online experience is critical. Attend this session and learn how to integrate techn ...
  2. Stream B
    40 mins
    A recent Women In Retail report states that 60% of retail industry employees are female, while women make or influence 85% of purchases. Yet only 10% of executive board members are female. This begs t ...
  3. Stream C
    40 mins
    Memorable experiences and 1st class service delivery is mandatory in today’s hyper-competitive retail market. In response, retailers are increasingly drawing inspiration from parallel sectors. Our pan ...
13:05
  1. 60 mins
14:05
  1. Stream A
    40 mins
    Every retailer has a long-term vision and sets itself some big, audacious goals. But to bring those plans to fruition, you need to get the fundamentals right. Our panellists will share their practical ...
  2. Stream B
    40 mins
    It's easy to go into damage control mode in tough economic conditions or cut your losses and exit markets altogether. But as well as being costly, time-consuming and inefficient, it's a PR disaster! L ...
  3. Stream C
    40 mins
    Transactional loyalty programmes are no longer fit for purpose once they reach critical mass. They have high running costs, a negative impact on margins and fail to contribute to an organic connection ...
14:50
  1. Stream A
    40 mins
    There has been a paradigm shift in the behaviours that make employees high performers and what constitutes an attractive working environment for top talent. This shift has been driven by the evolution ...
  2. Stream B
    40 mins
    With changing customer behaviours and expectations driving the need for a more frictionless and convenient shopping experience, developing a supply chain that is ready for the future is vital to retai ...
  3. Stream C
    40 mins
    Window shopping is allegedly dead. Online is now the channel of choice for consumer product research and purchases. Forward thinking retailers are turning this into an opportunity. By designing stores ...
15:35
  1. 40 mins
16:50
  1. Main Stage
    20 mins
    The retail payment experience has been profoundly disrupted, and is only going to become more seamless, quicker and more convenient. But what is going to happen next: Will cryptocurrencies further dis ...
17:35
  1. Main Stage
    5 mins
09:00
  1. Main Stage
    10 mins
09:15
  1. Main Stage
    20 mins
    Alongside its people, data is a retailer's most valuable resource. Discover how actionable insights from the masses of customer and supply chain data at their disposal have enabled our panellists to d ...
09:45
  1. Main Stage
    20 mins
10:05
  1. Main Stage
    115 mins
    To remain relevant, retailers must curate a unique, frictionless shopping experience – it’s non-negotiable. So it’s essential to take inspiration from sectors where world class hospitality and custome ...
10:35
  1. 40 mins
11:20
  1. Stream A
    40 mins
    Digital disruption has driven a profound shift in operating models. To remain relevant, retailers must make innovation a core pill of their culture. You will leave this session with new insights into: ...
  2. Stream B
    40 mins
    As consumer tastes grow ever more sophisticated, expectations rise around convenience and customisation of the customer experience. Retail sales via mobile devices have skyrocketed. Statistica noted t ...
  3. Stream C
    40 mins
    In their efforts to succeed, retailers must be ready to constantly evolve to keep up with changing customer expectations and behaviours. This means innovating to develop outstanding new products, enga ...
12:05
  1. Stream A
    40 mins
    Many consumers still prefer visiting stores to shopping online. To feel, touch and see the product. What has changed is the expectation around the in-store experience. It must be differentiated. Immer ...
  2. Stream B
    40 mins
    The need for retailers to be more conscious of and combat their effect on the environment through single-use plastics and unsustainable supply chains is growing. Customers are choosing more ethical re ...
  3. Stream C
    40 mins
    Reaching and engaging customer's is harder than ever. Today's retailer needs to establish trust, relate to its target audience and build a community. Content is central to achieving these objectives. ...
13:50
  1. Stream A
    40 mins
    Digital disruption, rising consumer expectations and increased urbanisation mean visiting the mall has evolved into a cultural and social experience. At the same time, the economic slowdown and the ri ...
  2. Stream B
    40 mins
    Jo Malone is a British perfumer and is founder of Jo Malone London and Jo Loves. Her fantastic scents have made their way into homes around the world, but Jo’s personal and professional life has had m ...
  3. Stream C
    40 mins
    Consumers are becoming ever more demanding when it comes to when and how they receive goods. That, coupled with the rise of e-commerce, means controlling the last mile of delivery is crucial. It's als ...
14:35
  1. Stream A
    40 mins
    Digital disruption has paved the way for several innovations in product consumption, service delivery and consumer engagement. Delivering top-quality service to customers whilst maintaining a sustaina ...
  2. Stream B
    40 mins
    Pockets of 1st movers are making significant investments in leveraging masses of customer data and deploying the latest technology to deliver a personalised, frictionless and truly immersive shopping ...
  3. Stream C
    40 mins
    Saudi Arabia has implemented a series of bold and sweeping reforms. The aim: fostering gender integration, promoting mixed entertainment, boosting foreign investment and increasing SME contributions t ...
15:15
  1. 40 mins
16:00
  1. Main Stage
    30 mins
    Technological advances have fundamentally changed the retail landscape. Barriers to entry are lower. Customers have become more demanding. And retail operating models have changed forever. The pace an ...
16:35
  1. Main Stage
    20 mins
17:00
  1. Main Stage
    20 mins
17:25
  1. Main Stage
    5 mins

Dubai Chamber

 

Event Partner

Meydan

 

Event Partner

Silver Partner

Strategic Partner