Join Asics, Emarsys, Jumia and SAP to explore the key steps these organisations are taking to exceed customer expectations in the 'New Normal'.

Delivering a highly personalised experience has been frequently highlighted as a pillar for success in a digitally-led retail landscape. Learn how retailers are turning strategy into execution to enable and deliver these experiences.

 

 

 

 

 

Confirmed Speakers:

• Rene Van Dijk, Global Director Omnichannel Development and DTC Business Transformation, Asics
• Alex Timlin, SVP Industries, Emarsys 
• Juliet Annamah, Chairwoman, Nigeria and Head of Institutional Affairs, Group Jumia

Moderator:

• Sammar Farooqi, Leader – Retail & Consumer Advisory, SAP

Topic: Personalising Omnichannel Experiences At Scale
Date: Thursday 6 May, 11:00 (UK), 14:00 (United Arab Emirates)

Our panellists will share:

• How personalised customer experiences are defined, measured against customer expectations and their impact on business outcomes
• The role that real-time interaction and relevance plays in delivering customer experiences at the right moment
• How to leverage innovations at speed
• An insight into the lessons learned and the benefits experienced by our panellists
• What the next generation of customer experiences look like

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