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06 May 2021

Personalising Omnichannel Experiences At Scale

iRetailConnect
Personalising Omnichannel Experiences At Scale

Join Asics, Emarsys, Jumia and SAP to explore the key steps these organisations are taking to exceed customer expectations in the 'New Normal'.

Delivering a highly personalised experience has been frequently highlighted as a pillar for success in a digitally-led retail landscape. Learn how retailers are turning strategy into execution to enable and deliver these experiences.

Speakers include Asics, emarsys, Jumia, SAP

 

 

 

 

 

Confirmed Speakers:

  • Rene Van Dijk, Global Director Omnichannel Development and DTC Business Transformation, Asics
  • Alex Timlin, SVP Industries, Emarsys 
  • Juliet Annamah, Chairwoman, Nigeria and Head of Institutional Affairs, Group Jumia

Moderator:

  • Sammar Farooqi, Leader – Retail & Consumer Advisory, SAP

Topic: Personalising Omnichannel Experiences At Scale
Date: Thursday 6 May, 11:00 (UK), 14:00 (United Arab Emirates)

Our panellists will share:

  • How personalised customer experiences are defined, measured against customer expectations and their impact on business outcomes
  • The role that real-time interaction and relevance plays in delivering customer experiences at the right moment
  • How to leverage innovations at speed
  • An insight into the lessons learned and the benefits experienced by our panellists
  • What the next generation of customer experiences look like

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