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9-10 March 2021 | Atlantis, Dubai

21 Jul 2020

Customer Centricity – The Secret to Success Post-Covid-19

The Retail Summit
Customer Centricity – The Secret to Success Post-Covid-19

This webinar will discuss how the pandemic accelerated a process we anticipated would take years and how retail is now looking to overhaul its practices and embrace this opportunity to reshape business.

PUMA, Pandora, and Chiquelle will share their thoughts on what a strong customer-centric model looks like and how they are driving transformational change and looking to the future.

Confirmed panellists:

  • David Walmsley, Chief Digital Officer, Pandora
  • Ken Kralick, Global Director Ecommerce, PUMA
  • Pouya Boland, CEO & Co-Founder, Chiquelle

Moderator:

  • Alexander Kayser, CEO, yReceipts

Topic: Customer Centricity – The Secret to Success Post-Covid-19
Date: Thursday 29 July, 13:00 (London), 16:00 (United Arab Emirates)

This live webinar will explore:

  • How to break down silos to create a true omnichannel experience
  • How retailers can leverage key customer insights from data
  • What a complete overhaul of strategy - from purchasing behaviours and in-store experience, to delivery and logistics - might look like
  • Which investments retailers need to make in the long term to remain agile

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