logoRetail summit
10-11 November 2020 | Atlantis, Dubai

03 Dec 2019

Retail Resolution #1 - Radek Jelinek, CEO, Mercedes-Benz Italia

Retail Resolution #1 - Radek Jelinek, CEO, Mercedes-Benz Italia
Resolution #1 Personalise your customer experience
To mark the most important month of the retail year, during December we’ll be gifting you with our retail resolutions for 2020, highlighting inspiring insights from a selection of retail leaders to have graced The Retail Summit stage past (earlier this year), present and future. Today’s retail resolution is courtesy of our latest speaker, Radek Jelinek, CEO, Mercedes-Benz Italia. Transitioning from a car manufacturer to service provider, Mercedes-Benz is focusing its “Best Customer Service” strategy on creating interactive brand experiences through digitisation and personalisation, combining online and offline experiences with multifunctional concept showrooms that offer customers information, advice, gastronomy and brand-oriented events. Hear Radek share how Mercedes-Benz is redefining ‘car manufacturer’ and reinventing itself as a lifestyle brand at The Retail Summit 2020. Download the agenda today: http://bit.ly/2IBKvvd

The Retail Summit 2020 – Postponed



Our partners



Urgent Notice – The Retail Summit 2020 Postponement

New Dates for The Retail Summit – 10-11 November 2020, Atlantis, Dubai

Over the past few weeks, we have been monitoring closely the global coronavirus (Covid-19) situation and assessing whether The Retail Summit 2020 should take place. Particularly as it affects the majority of our participants who are unable to travel due to restrictions.

Until yesterday evening we were confident that the situation would not impact our ability to deliver the event and bring together the international retail community.
While the UAE remains safe to travel and continues to adhere to and implement the highest levels of medical measures and hygiene protocols, we feel that the delivery of a world-class international event will be inevitably impacted by such travel restrictions.
With this in mind, and following close consultation with our event partners, key stakeholders and hosts, we have taken the decision to postpone The Retail Summit 2020.
By opting to defer the event to a later date, we believe that we will be in a better position to deliver The Retail Summit 2020 at full capacity offering our event partners and participants the value and international exposure they have come to expect from us. The new dates will also align the Summit with Expo 2020 Dubai, offering an enhanced experience for all attendees. 
We have committed to hosting the event at the Atlantis in Dubai on the new dates: 10-11 November 2020.

For any questions, please contact our team by emailing info@theretailsummit.com.
Thank you for your support and understanding on this matter.
Gary Thatcher
CEO & Co-Founder
The Retail Summit