Think Tanks


Artificial Intelligence: Revolutionising The Future of Retail

10 Jun 2024

In today's retail landscape, the integration of AI is reshaping customer experiences. It is estimated that the UK AI market is worth more than £16.9 billion. With 71% of consumers now expecting personalised interactions, retailers are harnessing the potential of AI to tailor recommendations and services, enhance customer satisfaction and foster loyalty. 

To keep up with this evolving landscape, retailers must prioritise implementing AI technologies into their business plan. Attend this panel and learn how three retail leaders are leveraging AI, by: 

  • Delving deep into customer behaviour and preferences through AI-driven insights 

  • Harnessing AI to craft personalised and compelling propositions that resonate with customers, creating innovative marketing strategies to attract and retain shoppers 

  • Exploring the challenges businesses are facing in implementing AI processes and technologies

  • Identifying strategic areas within the business model to invest in AI, ensuring maximum ROI 

Harry Hanson-Smith, Vice President, Dynamic Yield - Mastercard
Leanne Rothwell, CEO - Not On The Highstreet
Piers Stobbs, VP Science - Deliveroo
Ben Garside, Head of Programmes & Data Platforms - Currys
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