In the face of fierce competition from brands’ direct-to-consumer initiatives, does speciality retail have a future in the new commerce landscape?

In order to thrive, speciality retail in all its forms (lifestyle concepts, department stores, etc.) need to curate compelling shopping experiences that can compete with the immediacy and convenience of online.

Join this session and learn from a panel of disruptors and heritage department stores as they discuss the issues at the heart of this sector’s future:  

• How does speciality retail thrive in a digital-first environment where the customer craves personalisation, immediacy & convenience?  

• Can you be all things to all customers?  

• How do you decide which activations, campaigns, brand partnerships and innovations to build your engagement model around? 

• What is the best process for building your partner ecosystem?