Customers expect a memorable, personalised, frictionless experience from the retailers they give their custom to. In today’s world, they crave choice, convenience, flexibility, and immediacy. As consumers make increasingly stringent demands of the brands that they interact with, building a truly customer-centric business is key to healthy, sustainable growth. 

Against the backdrop of technology evolving at a breakneck pace, no matter how big or small your business is, listening to the customer is a sure-fire way to build long lasting, meaningful relationships. 

Join this session and hear real-life, cutting-edge insights into how this retail leader is successfully:  

• Delivering an online shopping experience that will delight the customer  

• Collaborating with industry players to deliver incremental value to customers  

• Preparing for the customer of tomorrow