Delivering Next Generation Loyalty And Personalisation At Scale
Pre-pandemic loyalty strategies no longer resonate with today’s consumer Delivering a highly personalised experience has been frequently highlighted as a pillar for inspiring customer loyalty in a digitally-led retail landscape. So how do brands develop loyalty strategies that drive the bottom line while creating meaningful, long-term relationships with the customer?
This discussion with a panel of esteemed retail leaders will take a deep dive into the hurdles they have had to overcome when revamping their loyalty programs. Join this session to learn about:
Leveraging data to deliver experiences that delight shoppers and drive customer loyalty
The investment decisions that pay the biggest dividends in light of increasingly rapid shifts in consumer behaviour and expectations
What the future of loyalty personalisation looks like in a digital, experience-centric world