Pre-pandemic loyalty strategies no longer resonate with today’s consumer Delivering a highly personalised experience has been frequently highlighted as a pillar for inspiring customer loyalty in a digitally-led retail landscape. So how do brands develop loyalty strategies that drive the bottom line while creating meaningful, long-term relationships with the customer? 

This discussion with a panel of esteemed retail leaders will take a deep dive into the hurdles they have had to overcome when revamping their loyalty programs. Join this session to learn about: 

• Leveraging data to deliver experiences that delight shoppers and drive customer loyalty 

• The investment decisions that pay the biggest dividends in light of increasingly rapid shifts in consumer behaviour and expectations 

• What the future of loyalty personalisation looks like in a digital, experience-centric world