When The Customer Comes First, The Relationship Will Last
While price, value and service remain important, it’s the customer experience that defines the strength of the customer-retailer relationship. In today’s digital first landscape, delivering the frictionless, memorable, personalised shopping experiences that delight the customer is non-negotiable.
This panel will showcase how 4 leading retail brands are tackling this challenge by:
Creating unique brand experiences that delight the customer.
Improving customer touch points by understanding the buying journey.
Investing in loyalty programs that reward the consumer