• THE RETAIL SUMMIT | 23-24 APRIL 2024 | ATLANTIS, THE PALM, DUBAI
  • THE RETAIL SUMMIT | 23-24 APRIL 2024 | ATLANTIS, THE PALM, DUBAI
  • THE RETAIL SUMMIT | 23-24 APRIL 2024 | ATLANTIS, THE PALM, DUBAI

The Retail Summit 2023

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When The Customer Comes First, The Relationship Will Last

15 Mar 2023

While price, value and service remain important, it’s the customer experience that defines the strength of the customer-retailer relationship. In today’s digital first landscape, delivering the frictionless, memorable, personalised shopping experiences that delight the customer is non-negotiable. 

This panel will showcase how 4 leading retail brands are tackling this challenge by:  

  • Creating unique brand experiences that delight the customer. 

  • Improving customer touch points by understanding the buying journey. 

  • Investing in loyalty programs that reward the consumer 

  

Speakers
Angela Farrugia, Founder - Brand x Society
Simone Dominici, CEO - Kiko Milano
Angelo Zegna, Consumer & Retail Excellence Director - Zegna
Michael Ward, CEO - Harrods