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20 minsInspired by iconic pop culture and Americana heritage, the designer and his brand are driven by an ever-optimistic vision to break conventions and celebrate individuality. Today, under Hilfiger’s guid ...
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40 mins
Technological developments and shifts in consumer behaviour have provided a once in a generation opportunity to tear down organisational silos and embrace true customer centricity.
The numbers also paint a very clear picture. Retailers that develop robust omnichannel engagement programs enjoy significantly higher customer lifetime value, average order value and purchase frequency than their rivals. So developing these capabilities is essential in today’s digital first market.
The panel will take a deep dive into the latest thinking around:
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Making the organisational & cultural adjustments that facilitate customer centricity.
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Conducting a comprehensive cost/benefit analysis and building an effective ranking system for different customer experiences.
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Embedding innovation into customer experience programs
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Networking Coffee Break35 mins
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40 minsEach cohort of consumers are more demanding and forthright than the previous generation. This makes capturing the customer’s imagination more frustrating and elusive than ever. But equally, the reward ...
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20 mins
VF Corp core objective is ambitious: to become the world's leading portfolio of deeply loved iconic, active-lifestyle brands.
Central to this aspiration is VF’s consumer-centric transformation, which comprises new ways to connect and engage with consumers along their journeys across channels and touchpoints, new ways of developing products and services aligned with consumers expectations and values, and new organizational models and capabilities to make consumer-centricity become a reality.
During this intimate fireside chat, Martino Scabbia Guerrini, VF Corp’s EVP, and President EMEA, APAC & Emerging Brands will address these topics:
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Evolving organizational design and skillsets for consumer-centricity
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Managing consumer-centricity across various business models and journeys
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Developing thriving communities through loyalty and personalization
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Delivering consumer-facing innovation at scale across multiple brands
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Designing products and brand assets that are globally-iconic and locally-relevant.
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20 minsThe buzz around 6thStreet’s flagship store in Dubai Hills when it opened in September 2022 was electric. By combining the convenience and immediacy of 6thStreet’s e-commerce platform with an immersive ...
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Networking Lunch Break60 mins
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20 minsSince 2016, Daily Paper has transformed itself from a plucky 10-year-old start up into a culturally acclaimed, upwardly mobile fashion disruptor with annual revenues of $40m. The role of the company’ ...
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20 mins
In an extremely crowded retail marketplace, today’s brands are competing not only for the attention of new customers, but also that of existing ones. This makes building trust ever-more important, which can only be done by demonstrating a deep understanding of customer needs and desires. And acting on them!
Join us as we provide insights and strategies to create contextually relevant experiences that are tailored to a customer's individual needs and preferences, delivered at the right time, in the right place, and through the right channel to maximize your customer lifetime value.
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40 mins
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Gen Z’s preference for experiences over possessions combined with a shift towards environmental activism has created the perfect environment for more mindful apparel consumption to thrive. Today’s consumer is making more considered purchases, whilst the use of fashion rental, repair and subscription services has grown exponentially in the last 5 years.
Join this session where 4 fashion trailblazers share powerful insights into:
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Addressing the returns problem that fashion retail is currently wrestling with.
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Incorporating new services & concepts into a retailer’s sustainability and circularity strategy.
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What does the future of fashion consumption look like? And how do retailers best prepare for an capitalise upon this paradigm shift?
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40 mins
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Today’s customer craves personalised, frictionless interactions with brands and retailers. Payment technology has a crucial role to play developing shopping experiences and journey’s that delight today’s consumer, and that drive loyalty and growth as a result.
Join this session and learn from our panel of esteemed retail leaders as they explore best practice in going the extra mile to meet the expectations of today’s digitally savvy, ultra-demanding customer, examining critical themes such as security, the surge in mobile adoption, minimising churn.
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20 mins
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At the height of the pandemic, AllSaints matched its best ever earnings results. Its secret weapons: team spirit and core values.
During this session, AllSaints & John Varvatos CEO Peter Wood shares how the organisation delivered record results in the face of overwhelming odds by relentlessly adhering to its core values of respect, community, togetherness and inclusion.
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20 mins
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MENA’s digital economy is expanding at an unprecedented rate. According to the third edition of Checkout.com’s Digital Transformation Report, (91%) consumers in the region today shop online with 9 out of 10 shoppers (88%) in the region expect to maintain or increase their ecommerce spending this year.
With shoppers in MENA anticipating yet another hike in retail spend in the coming 12 months and believing that yet more of that spend will be made through digital channels, it is no surprise that digital payments are a top priority for retailers to optimize their performance.
In this session, Remo will be discussing key takeaways that Checkout.com believes all retailers can benefit from in unlocking new gateways to growth in the MENA region and beyond.
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25 mins
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Customers expect a memorable, personalised, frictionless experience from the retailers they give their custom to. In today’s world, they crave choice, convenience, flexibility, and immediacy. As consumers make increasingly stringent demands of the brands that they interact with, building a truly customer-centric business is key to healthy, sustainable growth.
Against the backdrop of technology evolving at a breakneck pace, no matter how big or small your business is, listening to the customer is a sure-fire way to build long lasting, meaningful relationships.
Join this session and hear real-life, cutting-edge insights into how this retail leader is successfully:
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Delivering an online shopping experience that will delight the customer
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Collaborating with industry players to deliver incremental value to customers
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Preparing for the customer of tomorrow
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25 mins
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Digitally native brands are slowly starting to learn some surprising lessons as their businesses scale. A major one is that selling as much product as possible by any means necessary does not guarantee sustainable, long-term success.
But the most enterprising brands have found a new edge: their communities.
In this session, Katrine Lee Larsen – Founder & CEO of Copenhagen Cartel - will share powerful insights into how the organisation has disrupted the swimwear and athleisure spaces since 2020 by:
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Cultivating an engaged, passionate community built by rolling out a series of environmentally positive activations such as a “clean up tour” which removed 2 tonnes of plastic from The North Sea.
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Moving into retail and using its flagship store as a hub for educating customers on the merits of environmentally conscious consumerism.
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Capturing the attention of the local and national mainstream media with impactful purpose marketing strategies.
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20 mins
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In a post-pandemic world, the bar for the in-store shopping experience has been set higher than ever before. As such, curating a memorable in-store experience to stand out from the crowd is critical..
The physical store needs to function as an experience hub where consumers can feel immersed in and interact with the brand.
In this session, Jo Malone will talk us through why she puts story telling at the heart of the Jo Loves experience. And how she leverages positive emotion to strengthen her relationship with the customer using instore activations such as Jo’s Tool Box, Fragrance Tapas and more.
Session includes practical demonstration!
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20 mins
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Operating in an inflationary environment has caused commodity prices to rise. Retailers’ margins are being squeezed as a result.
But with consumer spending power hitting new lows, passing those costs onto customers is not an option. Well – not without a serious erosion of market share or further decline in consumption and customer spend.
And this is all before you throw the disruption caused by COVID into the mix.
How do you optimise your pricing strategy against this backdrop?
Join in this session, where PricingOne’s Ji-Hoon Dierckx & Samer Gabr will share thought-provoking insights into:
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Developing a customer centric value creation and revenue growth model to ensure you win the consumer value equation.
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Leveraging levers other than price to optimise your strategy and “price without pricing”.
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How to build a future looking pricing strategy when recent historical pricing data is no longer applicable.
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Incorporating robust pricing strategies into comprehensive commercial operating models.
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Networking Coffee Break30 mins
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40 mins
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In the face of fierce competition from brands’ direct-to-consumer initiatives, does speciality retail have a future in the new commerce landscape?
In order to thrive, speciality retail in all its forms (lifestyle concepts, department stores, etc.) need to curate compelling shopping experiences that can compete with the immediacy and convenience of online.
Join this session and learn from a panel of disruptors and heritage department stores as they discuss the issues at the heart of this sector’s future:
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How does speciality retail thrive in a digital-first environment where the customer craves personalisation, immediacy & convenience?
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Can you be all things to all customers?
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How do you decide which activations, campaigns, brand partnerships and innovations to build your engagement model around?
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What is the best process for building your partner ecosystem?
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40 mins
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Recent economic & political shocks have resulted in unprecedented upheaval in the retail labour market. At the same time, a new cohort of would-be employees have entered the workforce. How do brands m ...
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20 mins
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David Gandy won a televised modelling competition at the age of 21 and went on to become the world’s most successful male supermodel. But luck played no part in his pioneering and unrivalled career. ... -
40 mins
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In today’s fast-paced retail market, partnerships give brands the opportunity to lean on one another with a plethora of upside such as; Exposure to new audiences that you can develop into loyal advoc ...
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20 mins
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Whilst it sounds simple, product availability is often overlooked. And yet it plays a critical role in driving positive NPS scores, enhancing CX and enabling retailers to deliver a truly omnichannel shopping experience.
Surprisingly, retailers across the board struggle to increase availability without increasing inventory, which is both costly and inefficient.
Join this session, where Slimstock’s Sandeep Walia will share road-tested, cutting-edge tactics that will enable you to:
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Leverage data to align your assortment mix and with your customers’ needs
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Optimise inventory levels to minimize unnecessary working capital expenditure
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Drive sales by making the right product available at the right time via the right channels
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Beach Party at Atlantis The Royal150 mins
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After a jam-packed day 1 agenda of presentations, debates and scheduled business meetings, the Beach Party is the perfect time to digest, contemplate and discuss your learning. Held at Seascape, the stunning Beach Bar set in 2km of pristine, private beach - kick off your shoes, feel the sand between your toes and network with your peers.
2 hours of entertainment, local musicians and world-class service, all set against the Dubai skyline, is the perfect end to a busy day.
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6 mins
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25 mins
From community souks to the largest mall in the World, the Middle East has transformed its retail scene at an unprecedented pace. In this session we hear from 4 leading local players discussing why the region performed well in the midst of economic headwinds. And why e-commerce is likely to spearhead the region’s continued growth.
From traditional franchise models to home grown innovation, we’ll look at the major trends that characterise the region, the big challenges that it is currently grappling with and what the future holds, with a specific focus on:
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How to build a sustainable business for the future
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The battle for retail talent
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Digital transformation
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Is the future home grown?
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20 mins
A razor-sharp focus on its highest spending customers has enabled leading luxury e-commerce platform Mytheresa to deliver healthy year on year GMV growth during a period where many rivals have struggled.
Attend this intimate fireside chat where CEO Michael Kliger will share how betting big on customer lifetime value, experiential content and a curating collections to delight those customers led to Mytheresa’s outstanding recent results in a notoriously tough market.
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40 mins
Against the backdrop of rapidly changing consumer behaviour and values, a new metric has emerged to determine which brands are winning the race to capture consumer attention: cultural credibility.
Shoppers expect the brands and retailers that they interact with to be forthright in their views on wide-ranging topics. From the environmental impact of their operations. To fair trade. Through to diversity and inclusion.
At the same time, factors like community and inspiration have completely changed the luxury customer journey.
Join this fascinating discussion, where our esteemed panel share insights into:
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Their organisation’s role at the forefront of popular culture
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The actionable implications that brands need to consider in the era of Luxury 3.0.
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Balancing the trade-off between commercial imperatives and remaining authentic
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30 mins
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25 mins
Trained in architecture, Kristina Blahnik stepped into the CEO role for her uncle’s name-sake brand in 2009. Growing up within the brand, keeping the brand close to the originating family ideals that it began with, to becoming a CEO of a brand set for the future, has been an incredible journey.
Protecting the vision of Manolo whilst evolving with a fashion and retail world that is changing at breakneck speed, this exclusive session will explore the past, present and future of this incredible legacy.
Join Kristina as she explores the need to focus on a plan to protect the legacy with responsibility at its core – and how the foundations of an incredible history can sprout the buds of a new, disruptive and inventive brand
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20 mins
For 315 years Fortnum & Mason’s innovative spirit and passion have underpinned its success. As online has reinforced its position as the de facto channel for buying product, Fortnum & Mason has doubled down on its point of difference: the shopping experience.
During this intimate fireside chat, moderated by Walpole’s Charlotte Keesing, Tom shares the Fortnum & Mason story and its efforts to strike the delicate balance between taking advantage of its heritage whilst moving with the times.
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20 mins
Sustainability is here to stay. McKinsey recently reported that global sustainability investment has topped the $30 trillion mark. And that 70% of consumers would pay a 5% premium for a green product or service if it performed as well as a non-green alternative.
Now that consumers are voting with their wallets, investing in sustainability is a non-negotiable necessity for brands.
But the headlines only paint part of the picture. Defining a retailer’s sustainability strategy requires a series of trade-offs. Carbon neutrality vs material selection. Profitability vs environmental impact.
By taking part in this panel session, we will learn:
- The benefits and opportunities associated with embedding sustainability into each element of the value chain
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Best practice in diversifying supply chains to minimise bottlenecks, improve carbon footprint and to meet Gen Z consumer expectations around environmental & employee welfare, transparency & traceability
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The challenges that retailers are encountering as they embark on the journey to replace single-use plastics with more sustainable and recyclable materials
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How to navigate the balancing act between profitability and environmentally responsible, ethical sustainability programs
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20 mins
What makes a superbrand?
The Authentic platform is the driving force behind more than 40 iconic and world-renowned superbrands, including Reebok, Shaquille O’Neal, David Beckham, Sports Illustrated, Brooks Brothers, Juicy Couture and Judith Leiber. Each brand possesses a powerful combination of legacy, global resonance and fierce consumer loyalty.
In this session, Chief Communications Officer Natasha Fishman will discuss how Authentic engineers superbrands for evolving audiences through innovative business models, original storytelling, compelling content and immersive experiences.
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60 mins
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40 mins
Pre-pandemic loyalty strategies no longer resonate with today’s consumer Delivering a highly personalised experience has been frequently highlighted as a pillar for inspiring customer loyalty in a digitally-led retail landscape. So how do brands develop loyalty strategies that drive the bottom line while creating meaningful, long-term relationships with the customer?
This discussion with a panel of esteemed retail leaders will take a deep dive into the hurdles they have had to overcome when revamping their loyalty programs. Join this session to learn about:
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Leveraging data to deliver experiences that delight shoppers and drive customer loyalty
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The investment decisions that pay the biggest dividends in light of increasingly rapid shifts in consumer behaviour and expectations
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What the future of loyalty personalisation looks like in a digital, experience-centric world
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40 mins
Women make up just 10% of top retail executives but influence up to 85% purchase decisions. So there is a clear disconnect between who leads retail organisations vs their core customer.
The consumer’s need to feel aligned with the ethos and culture of the brands they interact with is at an all-time high. Given the overwhelming body of evidence which demonstrates that companies with more diverse workforces perform better, getting the gender balance in your executive board right can be make or break for retailers.
Join this session to hear global perspectives on:
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Implementing initiatives that can help to even up the gender balance across the whole organisation, including at executive level
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Developing programmes to identify and retain the best female talent
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Putting in place flexible working practices to retain top talent
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40 minsWhile price, value and service remain important, it’s the customer experience that defines the strength of the customer-retailer relationship. In today’s digital first landscape, delivering the fricti ...
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