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09:15
  1. Presentation
    Two years on from the first outbreak of the virus, COVID-19 is still profoundly impacting global economic performance and policy. Vaccination programs and government subsidies have been central to the ...
09:40
  1. Panel Session
    Bricks and mortar retail has always been central to the social and cultural fabric in the Middle East. But the demands of a new, digitally savvy generation of shoppers have resulted in retailers inves ...
10:20
  1. Networking Coffee Break
10:55
  1. Panel Session
    A new consumer audience is starting to take centre stage as Gen Z begin to come of age.  Predicted to be the most powerful consumer group as early as 2024, retailers must ensure they capture the atten ...
11:40
  1. Interview
    Retail is at a crossroads. Digital disruption, incredibly discerning customers and increasingly sophisticated tools and techniques have all but removed the competitive advantage once enjoyed by tradit ...
12:05
  1. Networking Lunch Break
13:05
  1. Panel Session
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    Many retailers have taken the recent sharp increase in online shopping sales as a signal to scale back their store portfolios and double down on e-commerce. And yet the retail store is enjoying a rena ...
  2. Panel Session
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    Unified Commerce is a popular buzzword and is often seen as ‘the holy grail’ in modern retail.  But what does implementing a unified commerce strategy entail? Which building blocks and resources need ...
13:50
  1. Panel Session
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    Today, customers crave experiences & surprises. So traditional discount and points-based loyalty programs are obsolete. How do retailers use the masses of customer data at their disposal to build deep ...
  2. Presentation
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    After a tough 2020, the global luxury market enjoyed a resurgence in 2021. Indeed, driven by increased consumption in USA and China, a surge in online sales, and the emergence of a new generation of s ...
14:10
  1. Presentation
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    Hear a unique story of many ups and downs. An idea thought up with his two young kids (6 & 7 years at the time) to help untrash the planet™ of single-use plastic.  Nik Robinson and his family invented ...
14:35
  1. Panel Session
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    Emerging markets present retailers with exciting opportunities and barriers to entry in equal measure.     That said, identifying the right strategy when entering emerging markets can be incredibly lu ...
  2. Panel session
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    Working with partners and making new connections is an effective way for brands to tap into new audiences and markets whilst minimising costs. Physical and digital collaborations can provide plenty of ...
15:15
  1. Networking Coffee Break
15:45
  1. Panel Session
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    With the first cohort of Gen Z employees entering the workforce, it is vital for retailers to understand how they tick and what they want. How do you motivate an incredibly demanding, ultra-focused, s ...
  2. Presentation
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    Mercedes has a longstanding reputation for cutting edge innovation and breaking the mould in the automotive world.  More recently, the brand set itself an altogether different challenge: reimagining l ...
16:05
  1. Presentation
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    Today’s customer experience has been transformed by digital channels. The pandemic accelerated the trend. And for a lot of shoppers, it seems as though there is no going back. The attention span of a ...
16:30
  1. Presentation
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    More than any other sector of retail, luxury has relied on human interaction and the personal touch. This has led the sector to take a cautious approach to digital, but change is on the horizon, with ...
  2. Panel Session
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    The pandemic has not only had a profound impact on consumer spending behaviour, but specifically how we pay for goods and services.  Worldpay’s 2021 Generation Pay report surveyed over 4,000 consumers ...
17:30
  1. Beach Party
    Taking place at The Beachfront, Raffles The Palm following the end of the Day 1 agenda, our famous beach party provides the opportunity to continue conversations whilst taking in the Arabian Sea and the Palm in all its glory at sunset. Kick off your shoes, relax and enjoy Dubai’s renowned hospitality! Coaches leave from the Atlantis.
09:00
09:05
  1. Presentation
    Over the last 10 years many businesses have embraced the concept of being purpose-driven to engage both employees and customers, and to create competitive advantage. In more recent times however there has been growing cynicism of this trend and even accusations of ‘purpose wash’. So, who is right? In this session David Boynton argues that a sense of organisational purpose has never been more important and can even be a driver of resilience to enable businesses to better weather storms and to get fit for the new, even more complex retail landscape
09:25
  1. Interview
    Foot Locker Inc. has made strengthening its ties with young consumers around the world central to its strategy.  A series of strategic acquisitions, investments and partnerships have been key to Foot ...
09:45
  1. Panel Session
    Global e-commerce sales have skyrocketed in recent years. Indeed, it would normally take a decade for us to experience the level of digital penetration that we have witnessed in the last 18 months. Lo ...
10:25
  1. Networking Coffee Break
10:55
  1. Panel Session
    The pandemic created a huge opportunity for retailers to reset, strip the silos out of their organisation and focus on what’s important: placing the customer at the heart of the business. This require ...
11:35
  1. Presentation
    Bricks-and-mortar retail stores still generate 90% of total retail sales. 60% of those are influenced digitally while 95% of total digital retail ad spend is targeted to convert online. What if we cou ...
11:55
  1. Interview
    Fashion Designer to royalty, celebrities and stars of stage & screen, Elizabeth Emanuel speaks frankly about the rollercoaster of her career that included designing Princess Diana’s wedding dress, to ...
12:15
  1. Panel Session
    When a brands sustainability credentials are at it’s core and not just a knee jerk reaction to consumer trends, does this make a difference to shoppers when they decide which brands to spend with? If ...
12:55
  1. Networking Lunch Break
13:45
  1. Panel Session
    Israel’s early rollout of what has been a comprehensive COVID-19 vaccination program has played a key role in healthy economic prospects. The Finance Ministry has forecast a 13.1% increase in consumer ...
14:25
  1. Panel Session
    After 2 years of daily packages arriving on your doorstep, consumers are ready and eager for fresh, innovative interactions that focus on experiences. This is just as relevant for brands whose proposi ...
15:05
  1. Panel Session
    No sector has been unaffected by the behavioural and cultural shifts that we have witnessed over the last 2 years. That includes luxury. But it isn’t all doom and gloom; great results have been achiev ...