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09:10
  1. Presentation
    20 mins
    Two years on from the first outbreak of the virus, COVID-19 is still profoundly impacting global economic performance and policy. Vaccination programs and government subsidies have been central to the ...
09:30
  1. Panel Session
    40 mins
    Bricks and mortar retail has always been central to the social and cultural fabric in the Middle East. But the demands of a new, digitally savvy generation of shoppers have resulted in retailers inves ...
10:10
  1. Panel Session
    40 mins
    A new consumer audience is starting to take centre stage as Gen Z begin to come to age. Predicted to be the most powerful consumer group as early as 2024, retailers must ensure they capture the attent ...
10:50
  1. Networking Coffee Break
    30 mins
11:20
  1. Presentation
    20 mins
    With its rapidly growing core of upper-middle income consumers, China represents a huge opportunity for brands across several segments. However, successful market entry requires comprehensive planning ...
11:40
  1. Presentation
    20 mins
    From humble beginnings, BOXED has exploded to truly shake up the grocery sector.   With one eye towards the future and one to the past, Boxed CEO Chieh Huang will discuss how he is building the market ...
12:00
  1. 20 mins
    Sustainability is here to stay. McKinsey recently reported that global sustainability investment has topped the $30 trillion mark. And that 70% of consumers would pay a 5% premium for a green product ...
12:20
  1. Networking Lunch Break
    60 mins
13:20
  1. Presentation
    20 mins
    According to a recent IDC report, global AI spending in the retail sector increased 40% in 2019. And is forecast to hit $80bn by 2022.   Whether it is streamlining operations, powering personalised, f ...
  2. Panel Session
    40 mins
    Many retailers have taken the recent sharp increase in online shopping sales as a signal to scale back their store portfolios and double down on e-commerce. And yet the retail store is enjoying a rena ...
13:40
  1. 20 mins
    As the global recovery gathers pace, it has become clear that shoppers’ expectations around numerous facets of the shopping experience have shifted. Over the last 18 months, a seamless, enjoyable onli ...
14:00
  1. Panel Session
    40 mins
    Today, customers crave experiences & surprises. So traditional discount and points-based loyalty programs are obsolete. How do retailers use the masses of customer data at their disposal to build deep ...
  2. Presentation
    20 mins
    After a tough 2020, the global luxury market enjoyed a resurgence in 2021. Indeed, driven by increased consumption in USA and China, a surge in online sales, and the emergence of a new generation of s ...
14:20
  1. Presentation
    20 mins
    The second-hand apparel market was worth $24bn in 2018. That figures is set to skyrocket to $64bn by 2028. Sellers can now make a meaningful connection between product and potential buyers. This conne ...
14:40
  1. Panel session
    40 mins
    Working with partners and making new connections is an effective way for brands to tap into new audiences and markets whilst minimising costs. Physical and digital collaborations can provide plenty of ...
  2. Presentation
    20 mins
    New fulfilment formats are allowing consumers to get products in a more streamlined, convenient way. At the same time, best in class retailers have realised that honest, transparent communication thro ...
15:00
  1. Presentation
    20 mins
    COVID-19 has driven both consumers and brands online - digital channels are more important than ever.   But which platforms should you focus on? How do you guarantee consistent messaging to the right ...
15:20
  1. Networking Coffee Break
    30 mins
15:50
  1. Presentation
    20 mins
    In the face of fierce competition from brands’ direct-to-consumer initiatives, does the department store have a future in the new retail landscape?  In order to thrive, department need to curate compe ...
  2. Panel Session
    40 mins
    With the first cohort of Gen Z employees entering the workforce, it is vital for retailers to understand how they tick and what they want. How do you motivate an incredibly demanding, ultra-focused, s ...
16:30
  1. 20 mins
    There was a time when Augmented Reality (AR) was dismissed as a gimmick with a short shelf life. And yet AR is playing an increasingly pivotal role in facilitating exponentially richer, deeper, more i ...
  2. 40 mins
16:50
  1. 20 mins
    This session will focus on the rise of delivery aggregators and the  implications for the delivery landscape following their surge in popularity since lockdown.  For many restaurants and operators, ag ...
17:10
  1. 20 mins
    Artificial Intelligence (AI) and Machine Learning (ML) are the buzzwords dominating today’s tech-space. But Big Data and the Internet of Things (IoT) are undoubtedly the driving forces behind the expo ...
18:30
  1. 120 mins

    Transport leaves the Dubai Exhibition Centre from 17:40

    The Beach Party will take place at The Beachfront, Raffles The Palm.

     

09:00
  1. 5 mins
09:05
  1. 20 mins
    Women make up just 10% of top retail executives but influence up to 85% purchase decisions. So there is a clear disconnect between who leads retail organisations vs their core customer. The consumer’s ...
09:25
  1. 20 mins
    As Saudi Arabia’s transformation into an ultra-modern lifestyle and commerce hub takes shape, the impact can be seen and felt across the country. Major foreign investment, economic development and pro ...
09:45
  1. Panel Session
    40 mins
    Global e-commerce sales have skyrocketed in recent years. Indeed, it would normally take a decade for us to experience the level of digital penetration that we have witnessed in the last 18 months. Lo ...
10:25
  1. Networking Coffee Break
    30 mins
10:55
  1. Panel Session
    40 mins
    The pandemic created a huge opportunity for retailers to reset, strip the silos out of their organisation and focus on what’s important: placing the customer at the heart of the business. This require ...
11:35
  1. 20 mins
    Bricks-and-mortar retail stores still generate 90% of total retail sales. 60% of those are influenced digitally while 95% of total digital retail ad spend is targeted to convert online. What if we cou ...
11:55
  1. Presentation
    40 mins
12:35
  1. Networking Lunch Break
    60 mins
13:20
  1. Panel Session
    45 mins
    Israel’s early rollout of what has been a comprehensive COVID-19 vaccination program has played a key role in healthy economic prospects. The Finance Ministry has forecast a 13.1% increase in consumer ...
14:05
  1. Panel Session
    40 mins
    Developing markets present retailers with exciting opportunities and barriers to entry in equal measure.   That said, identifying the right strategy when entering emerging markets can be incredibly lu ...
14:45
  1. Panel Session
    40 mins
    Retail is at a crossroads. Digital disruption, incredibly discerning customers and increasingly sophisticated tools and techniques have all but removed the competitive advantage once enjoyed by tradit ...
15:25
  1. 40 mins
    In less than 10 years, Live Commerce (connecting an e-commerce site to a livestream so that shoppers can watch, interact and buy directly from a live piece of content) has gone from being a fanciful i ...