logoRetail summit
9-10 March 2021 | Atlantis, Dubai

Coronavirus Statement

1 March, Dubai – We have been monitoring the global coronavirus situation closely and are aware of concerns over travel safety and whether The Retail Summit 2020 should take place. I would like to update you with the latest advice from the UAE authorities and Atlantis venue management in Dubai.

Based on the current situation, The Retail Summit 2020 will take place as scheduled on 10-11 March at the Atlantis, Dubai.

The Dubai government has been extremely proactive with screening at airports and has enacted safeguards to mitigate risk.

The Atlantis management team has been engaged with both the UAE Department of Health and Dubai Health Authority with regards to coronavirus precautions and procedures. They have enacted stage two procedures for preventative measures. These can be escalated if there are reports of further cases in the country or in any event they deem extra measures necessary.

However, we would like to assure delegates and speakers that UAE authorities are doing all they can to safeguard guests and staff during this time. Should the situation change, we will update you immediately.


1. Is The Retail Summit still going ahead?

Following advice from the UAE authorities, Atlantis venue management, event partners, The Retail Summit will take place as scheduled at the Atlantis, The Palm, Dubai on 10-11 March.

2. Why have you not decided to cancel The Retail Summit, it is a form of large gathering

We are communicating and cooperating with the venue and authorities daily for any updates affecting the region.

Dubai operates strict healthy and safety precautions and procedures, whilst the Atlantis management has enacted preventative measures to mitigate risk to delegates and staff.

The health and safety of our event participants and staff remain the number one priority, so we will continue to monitor the situation closely.

3. Will Coronavirus be addressed at the Summit?

Yes, it will be addressed in opening remarks and in more detail during the opening session on day one of the Summit – Going East: Finding routes to meet the demands of the Chinese consumer. Speakers from Fung Retailing and JD.com will address how Coronavirus is affecting China and the global retail industry.

4. How is Coronavirus affecting the retail industry?

The full extent of the effect of Coronavirus on the retail sector will not be known for some time, and at this stage it’s too early to say.

5. What precautionary measures are being put into place at The Retail Summit?

The Atlantis venue management has enacted a series of safeguards mentioned below for the protection of staff and guests. They have enacted Stage 2 procedures for preventative measures which include the following:

  • Elevated cleaning frequency throughout the property in all areas to every few hours  in all public washrooms, elevators, lobby, avenues, conference center and high-volume areas.
  • Increase in cleaner staffing levels and a large crew have been dedicated to sanitizing areas
  • Increased the cleaning chemical concentrations used in all public spaces, guest rooms, spa, gym, kid’s areas and water park zones to kill germs
  • Conducted property-wide awareness training highlighting symptoms, required hygiene standards and reporting of any potential circumstances for  all hotel staff and guests
  • Increased the number of sanitiser hygiene stations in all areas of the property including front of house public space areas
  • The hotel management are instructed to use hygiene masks and gloves in housekeeping, public areas and wherever applicable
  • The onsite medical clinic team, which includes doctors, paramedics and nurses, has received specialised training and reporting guidelines for guests and hotel management
  • Added sanitiser naps to all buffet restaurant locations
  • Initiated a taskforce that meets daily to assess any news, reports or updates
  • Hotel Management staff showing any symptoms of illness are checked by the medical clinic and are not allowed to work


These items outlined are specific to this current stage and can escalate if there are any reports in the region or in the event we deem it necessary to take additional measures. However, event participants should be assured the venue team are doing everything to safeguard guests and staff during this time.

6. Have you had any cancellation from speakers?

Yes, we have had some cancellations, as a result of travel bans imposed by multinational organisations and those based close to the source of coronavirus.

7. Where are your speakers flying in from?

A multitude of countries including the USA, UK and Germany.