• THE RETAIL SUMMIT | 23-24 APRIL 2024 | DUBAI
  • THE RETAIL SUMMIT | 23-24 APRIL 2024 | DUBAI
  • THE RETAIL SUMMIT | 23-24 APRIL 2024 | DUBAI

2024 Agenda

  • Stream 2
  • Digital
23 Apr 2024    – 
Panel
How to Excel in E-Commerce - Elevating the Consumer Experience and Optimising Brand Fulfilment

With the global e-commerce market set to grow 9.4% in 2024, and mobile shopping gaining favour amongst younger generations, retailers are presented with ripe opportunity. Explore how retailers can enhance their e-commerce platforms to provide an exception digital journey and foster lasting consumer loyalty.

  • Embracing chat bots and messaging windows to interact with consumers in real time.
  • The role of online marketplaces in elevating brands and helping retailers grow their global consumer bases.
  • The growth of e-commerce in emerging markets and opportunities to engage with rural communities.
  • Cross border duties and taxes, overcoming the increasing cost of returns and defining a profitable distribution model.
  • Net promoter scores and how this translates into building customer loyalty.   
  • Adopting and driving innovation through dark stores.
Darshan Mehta President & CEO, Reliance Brands Limited
Isabel Baert CEO, Neuhaus
William Pak CEO & COO, ESPRIT