• THE RETAIL SUMMIT | 23-24 APRIL 2024 | DUBAI
  • THE RETAIL SUMMIT | 23-24 APRIL 2024 | DUBAI
  • THE RETAIL SUMMIT | 23-24 APRIL 2024 | DUBAI

2024 Agenda

  • Digital
24 Apr 2024    – 
Panel
Elevating Digital Touchpoints - Delivering a Best-In-Class Omnichannel Experience

In the ever-evolving landscape of retail, the omni-channel experience has emerged as a game-changer. Delve into the core elements of a successful omni-channel strategy and unveil how brands leveraging digital tools to seamlessly merge online and offline retail while solidifying their brand presence.

  • Personalising marketing campaigns to drive engagement and optimise the customer experience.
  • Using WhatsApp and online chats to deliver seamless communication.
  • Using data from across the omnichannel to personalise engagement and stimulate customer frequency and spend.
  • Data sensitivity; and using verification to navigate security concerns associated with digital payments.  
Matt Higgins Co-Founder & CEO, RSE Ventures
Fabio Barreto CEO, Farm Rio Global (Grupo Soma)
Giorgio Presca CEO, Furla