2024 Agenda

  • Digital
  • Brick & Mortar
24 Apr 2024    – 
Fireside Chat
Experiential Retail – Delivering and Enhancing the Personalised Shopping Experience

As consumers become increasing digitally native and shopping dynamics continue to shift, how can retailers redefine and distinguish their store experiences? We'll speak with Sharon Price John to hear how multinational sensation, Build-A-Bear, have defied convention and embarked on a creative journey to revolutionise consumer interactions.    

  • Evolving for e-commerce and cultivating customer centricity across the omni-channel.  

  • Transforming the customer experience with phygital retail.  

  • Constructing experiences beyond retail to unlock brand value.  

  • Brand storytelling and building an emotional connection with consumers.  

Edie Rodriguez Member of the Board of Directors, Saudi Tourism Authority
Sharon Price John President and Chief Executive Officer, Build-A-Bear Workshop, Inc.