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09:15
  1. 25 mins

    The global economic outlook for the next 12 months makes for sobering reading.  

    The ongoing fallout from the Russia-Ukraine conflict, rising inflation rates and falling consumer confidence have all contributed to dampening global growth forecasts. Meanwhile, China’s strict zero-COVID policy continues to play havoc with global supply chains across many industrial sectors.  

    This session will examine the global economic landscape and future projections, placing specific emphasis on what this means for retail across the world. We will be taking a deep dive into: 

    • Regional economic performance since Q1 2022 

    • Actions central banks and governments are taking to help the economy 

    • The potential long-term impact of this confluence of headwinds 

    • Reasons for optimism 

09:40
  1. 40 mins

    Technological developments and shifts in consumer behaviour have provided a once in a generation opportunity to tear down organisational silos and embrace true customer centricity. 

    The numbers also paint a very clear picture. Retailers that develop robust omnichannel engagement programs enjoy significantly higher customer lifetime value, average order value and purchase frequency than their rivals. So developing these capabilities is essential in today’s digital first market. 

    The panel will take a deep dive into the latest thinking around: 

    • Making the organisational & cultural adjustments that facilitate customer centricity 

    • Conducting a comprehensive cost/benefit analysis and building an effective ranking system for different customer experiences 

    • Embedding innovation into customer experience programs 

10:20
  1. Networking Coffee Break
    35 mins
11:30
  1. 25 mins

    Digitally native brands are slowly starting to learn some surprising lessons as their businesses scale. A major one is that selling as much product as possible by any means necessary does not guarantee sustainable, long-term success.  

    But the most enterprising brands have found a new edge: their communities.  

    In this session, Katrine Lee Larsen – Founder & CEO of Copenhagen Cartel - will share powerful insights into how the organisation has disrupted the swimwear and athleisure spaces since 2020 by:  

    •  Cultivating an engaged, passionate community built by rolling out a series of environmentally positive activations such as a “clean up tour” which removed 2 tonnes of plastic from The North Sea 

    • Moving into retail and using its flagship store as a hub for educating customers on the merits of environmentally conscious consumerism 

    • Capturing the attention of the local and national mainstream media with impactful purpose marketing strategies  

12:15
  1. Networking Lunch Break
    60 mins
13:15
  1. 45 mins

    Gen Z’s preference for experiences over possessions combined with a shift towards environmental activism has created the perfect environment for more mindful apparel consumption to thrive. Today’s consumer is making more considered purchases, whilst the use of fashion rental, repair and subscription services has grown exponentially in the last 5 years. 

    Join this session where 3 fashion trailblazers share powerful insights into: 

    • Addressing the returns problem that fashion retail is currently wrestling with 

    • Incorporating new services & concepts into a retailer’s sustainability and circularity strategy 

    • What does the future of fashion consumption look like? And how do retailers best prepare for an capitalise upon this paradigm shift? 

  2. 45 mins

    While price, value and service remain important, it’s the customer experience that defines the strength of the customer-retailer relationship. In today’s digital first landscape, delivering the frictionless, memorable, personalised shopping experiences that delight the customer is non-negotiable. 

    This panel will showcase how 3 leading retail brands are tackling this challenge by:  

    • Creating unique brand experiences that delight the customer 

    • Improving customer touch points by understanding the buying journey 

    • Investing in loyalty programs that reward the consumer 

14:00
  1. 25 mins

    According to a recent IDC report, global AI spending in the retail sector increased 40% in 2019. And is forecast to hit $80bn by 2022.  

    Whether it is streamlining operations, powering personalised, frictionless customer journeys or underpinning stock replenishment and inventory visibility programs, the number of use cases for AI are increasing by the day. 

    This session will shed light on the latest developments in AI, key considerations for anyone thinking of investing in AI solutions, and the next set of potential applications for what is a game-changing technology. 

  2. 25 mins

    At the height of the pandemic, AllSaints matched its best ever earnings results. Its secret weapons: team spirit and core values. 

    During this session, AllSaints & John Varvatos CEO Peter Wood shares how the organisation delivered record results in the face of overwhelming odds by relentlessly adhering to its core values of respect, community, togetherness and inclusion. 

14:25
  1. 25 mins

    According to a recent IDC report, global AI spending in the retail sector increased 40% in 2019. And is forecast to hit $80bn by 2022.  

    Whether it is streamlining operations, powering personalised, frictionless customer journeys or underpinning stock replenishment and inventory visibility programs, the number of use cases for AI are increasing by the day. 

    This session will shed light on the latest developments in AI, key considerations for anyone thinking of investing in AI solutions, and the next set of potential applications for what is a game-changing technology. 

  2. 25 mins

    At the height of the pandemic, AllSaints matched its best ever earnings results. Its secret weapons: team spirit and core values. 

    During this session, AllSaints & John Varvatos CEO Peter Wood shares how the organisation delivered record results in the face of overwhelming odds by relentlessly adhering to its core values of respect, community, togetherness and inclusion. 

14:50
  1. 25 mins

    Artificial Intelligence (AI) and Machine Learning (ML) are the buzzwords dominating today’s tech-space. But Big Data and the Internet of Things (IoT) are undoubtedly the driving forces behind the exponential growth of the information economy.  

    Finding smart ways to harvest, interpret and act on the masses of customer data you capture daily can have a dramatic impact on the success of your brand. But what is “nice to do”, and what are the critical activities to action?

    Join this session and hear real-life, cutting-edge insights into how this retail leader successfully: 

    • Acquired & activated data effectively to convert prospects into loyal advocates  

    • Optimised the customer experience to drive significant increases in in-store footfall 

    • Gained a deeper understanding of its customers through behavioural analysis and customer segmentation 

  2. 25 mins

    The metaverse has completely split market opinion. On one hand, some forecasts predict mass adoption and an $8tr opportunity (Source: Exchanges at Goldman Sachs podcast, January 2022). At the same time, sceptics believe that the current rate of progress is unsustainable and that uptake of the technology has already peaked. 

    Grab a front row seat as our panel of trailblazers explore the latest thinking on the metaverse’s role in retail. By attending this session, you will learn: 

    • The key considerations when building a metaverse strategy 

    • Practical use cases around the metaverse for retail 

    • What the future holds 

15:15
  1. 20 mins

    In a post-pandemic world, the bar for the in-store shopping experience has been set higher than ever before. As such, curating a memorable in-store experience to stand out from the crowd is critical.  

    The physical store needs to function as an experience hub where consumers can feel immersed in and interact with the brand.  

    In this session, Jo Malone will talk us through why she puts story telling at the heart of the Jo Loves experience. And how she leverages positive emotion to strengthen her relationship with the customer using instore activations such as Jo’s Tool Box, Fragrance Tapas and more. 

    Session includes practical demonstration! 

  2. 20 mins
15:35
  1. Networking Coffee Break
    25 mins
16:00
  1. 45 mins

    In the face of fierce competition from brands’ direct-to-consumer initiatives, does speciality retail have a future in the new commerce landscape?  

    In order to thrive, speciality retail in all its forms (lifestyle concepts, department stores, etc.) need to curate compelling shopping experiences that can compete with the immediacy and convenience of online. 

    Join this session and learn from a panel of disruptors and heritage department stores as they discuss the issues at the heart of this sector’s future:  

    •  How does speciality retail thrive in a digital-first environment where the customer craves personalisation, immediacy & convenience?  

    • Can you be all things to all customers?  

    • How do you decide which activations, campaigns, brand partnerships and innovations to build your engagement model around? 

    • What is the best process for building your partner ecosystem?  

  2. 45 mins

    Recent economic & political shocks have resulted in unprecedented upheaval in the retail labour market. At the same time, a new cohort of would-be employees have entered the workforce. How do brands meet the expectations of the most sought-after talent in this digitally savvy, principled, socially conscious generation of workers? 

    Our panellists will share the latest thinking on this critical topic, specifically examining: 

    • The key tenets for building a robust, appealing talent brand 

    • Best practice in identifying and souring talent 

    • Optimising the onboarding process 

    • Maintaining high employee engagement levels to drive retention 

16:45
  1. 20 mins

    There was a time when Augmented Reality (AR) was dismissed as a gimmick with a short shelf life. 

    And yet AR is playing an increasingly pivotal role in facilitating exponentially richer, deeper, more intuitive interactions and relationships between brands and consumers and in reducing returns (which make up over 10% of all retail sales).  

    Join this session to hear one of the world’s leading retailers shed light on the journey they embarked upon when deploying AR, how it has benefitted their organisation and what the future holds.

  2. 20 mins

    The second-hand apparel market was worth $24bn in 2018. That figures is set to skyrocket to $64bn by 2028. 

    Sellers can now make a meaningful connection between product and potential buyers. This connection to the history of a product has driven a huge jump in sales for previously loved products, as well as democratising access to items that were previously difficult to procure. 

    In addition, as consumers turn towards sustainable, socially conscious fashion options, the demand for previously-loved items has increased significantly. 

18:00
  1. Beach Party at Atlantis The Royal
    150 mins

    beachhhh baby

     After a jam-packed day 1 agenda of presentations, debates and scheduled business meetings, the Beach Party is the perfect time to digest, contemplate and discuss your learning.  

    Held at Seascape, the stunning Beach Bar set in 2km of pristine, private beach - kick off your shoes, feel the sand   between your toes and network with your peers.

    2 hours of entertainment, local musicians and world-class service, all set against the Dubai skyline, is the perfect   end to a busy day. 

     

     

     

     

09:00
  1. 6 mins
09:55
  1. 25 mins

    A razor-sharp focus on its highest spending customers has enabled leading luxury e-commerce platform Mytheresa to deliver healthy year on year GMV growth during a period where many rivals have struggled.  

    Attend this intimate fireside chat where CEO Michael Kliger will share how betting big on customer lifetime value, experiential content and a curating collections to delight those customers led to Mytheresa’s outstanding recent results in a notoriously tough market. 

10:20
  1. 40 mins

    Against the backdrop of rapidly changing consumer behaviour and values, a new metric has emerged to determine which brands are winning the race to capture consumer attention: cultural credibility.  

    Shoppers expect the brands and retailers that they interact with to be forthright in their views on wide-ranging topics. From the environmental impact of their operations. To fair trade. Through to diversity and inclusion. 

    At the same time, factors like community and inspiration have completely changed the luxury customer journey. 

    Join this fascinating discussion, where our esteemed panel share insights into: 

    • Their organisation’s role at the forefront of popular culture 

    • The actionable implications that brands need to consider in the era of Luxury 3.0.  

    • Balancing the trade-off between commercial imperatives and remaining authentic 

11:30
  1. 25 mins

    Trained in architecture, Kristina Blahnik stepped into the CEO role for her uncle’s name-sake brand in 2009. Growing up within the brand, keeping the brand close to the originating family ideals that it began with, to becoming a CEO of a brand set for the future, has been an incredible journey. 

    Protecting the vision of Manolo whilst evolving with a fashion and retail world that is changing at breakneck speed, this exclusive session will explore the past, present and future of this incredible legacy. 

      

11:55
  1. 20 mins

    For 315 years Fortnum & Mason’s innovative spirit and passion have underpinned its success. As online has reinforced its position as the de facto channel for buying product, Fortnum & Mason has doubled down on its point of difference: the shopping experience. 

    During this intimate fireside chat, moderated by Walpole’s Charlotte Keesing, Tom shares the Fortnum & Mason story and its efforts to strike the delicate balance between taking advantage of its heritage whilst moving with the times. 

12:40
  1. 20 mins

    Digital channels are more important than ever.   

    But which platforms should you focus on? How do you guarantee consistent messaging to the right audiences at the right time throughout today's fragmented customer journeys?  And are social platforms the future to bringing the in-store experience online?   

    Join this session to learn how brands adapted their presence online this year and successfully stood out in what is an already saturated space.

    Digital channels are more important than ever.   

    But which platforms should you focus on? How do you guarantee consistent messaging to the right audiences at the right time throughout today's fragmented customer journeys?  And are social platforms the future to bringing the in-store experience online?   

    Join this session to learn how brands adapted their presence online this year and successfully stood out in what is an already saturated space.

14:00
  1. 45 mins

    Pre-pandemic loyalty strategies no longer resonate with today’s consumer Delivering a highly personalised experience has been frequently highlighted as a pillar for inspiring customer loyalty in a digitally-led retail landscape. So how do brands develop loyalty strategies that drive the bottom line while creating meaningful, long-term relationships with the customer? 

    This discussion with a panel of esteemed retail leaders will take a deep dive into the hurdles they have had to overcome when revamping their loyalty programs. Join this session to learn about: 

    • Leveraging data to deliver experiences that delight shoppers and drive customer loyalty 

    • The investment decisions that pay the biggest dividends in light of increasingly rapid shifts in consumer behaviour and expectations 

    • What the future of loyalty personalisation looks like in a digital, experience-centric world 

14:45
  1. 45 mins

    Women make up just 10% of top retail executives but influence up to 85% purchase decisions. So there is a clear disconnect between who leads retail organisations vs their core customer. 

    The consumer’s need to feel aligned with the ethos and culture of the brands they interact with is at an all-time high. Given the overwhelming body of evidence which demonstrates that companies with more diverse workforces perform better, getting the gender balance in your executive board right can be make or break for retailers. 

    Join this session to hear global perspectives on: 

    • Implementing initiatives that can help to even up the gender balance across the whole organisation, including at executive level 

    • Developing programmes to identify and retain the best female talent 

    • Putting in place flexible working practices to retain top talent 

15:30
  1. 30 mins

    Sustainability is here to stay. McKinsey recently reported that global sustainability investment has topped the $30 trillion mark. And that 70% of consumers would pay a 5% premium for a green product or service if it performed as well as a non-green alternative.  

    Now that customers are voting with their wallets, investing in sustainability is a non-negotiable necessity for brands. By taking part in this panel session, you will learn:  

    • The benefits and opportunities associated with embedding sustainability into each element of the value chain  

    • How to manage the trade-offs involved in implementing sustainable practices and profitability  

    • The challenges that retailers are encountering as they embark on the journey to eliminate single-use plastics  

    • Best practice in setting standards for environmental & employee welfare, transparency & traceability across the supply chain. 

*Please note: This agenda is not final and is subject to change, please check back regularly for updates*